For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
“Activity”
Refers to tours, attractions, events, tickets, or travel-related experiences offered by Sellers or Activity Providers through the VisitGCC Platform.
“Activity Provider” / “Seller”
Means a third-party individual or business that offers Activities through the VisitGCC Platform.
“VisitGCC Platform”
Refers to the digital booking and marketplace platform operated by VisitGCC, accessible via the VisitGCC website, mobile applications, partner websites, tools, and related digital services.
“Personal Data”
Means any information relating to an identified or identifiable natural person, including but not limited to name, contact details, booking information, and online identifiers, in accordance with applicable data protection laws.
2. Data Controller & Contact Information
The entity responsible for processing your Personal Data when you access or use the VisitGCC Platform is:
Controller: Deecluedot FCZ
Registered Address: Ajman Free Zone, Ajman, United Arab Emirates
Email: hello@visitgcc.com
Please note that Activity Providers / Sellers process Personal Data related to the fulfillment of booked Activities independently and in accordance with their own privacy policies. In such cases, Activity Providers act as separate data controllers, and VisitGCC is not responsible for their data handling practices.
3. Data Processing Activities
3.1 Automated Data Collection
When you visit or interact with the VisitGCC Platform, certain information is automatically collected for technical and security purposes. This data is stored separately from other information you may actively provide.
This may include:
URL of the accessed page
Date and time of access
Network and connection performance data
Device type, operating system, browser, app version, and language settings
Log data such as errors, crashes, and interaction events
Pages viewed, clicks, and navigation patterns
This data is collected to ensure platform functionality, security, performance optimization, and fraud prevention.
3.2 User Accounts & Registration
You are not required to create an account to browse the VisitGCC Platform.
However, if you choose to register, we may collect:
Account creation allows you to manage bookings, receive confirmations, and access personalized services.
3.3 Reviews & Ratings
After completing an Activity, you may be invited to submit a review or rating.
When submitting a review, you may voluntarily provide:
Reviews may be displayed publicly on the VisitGCC Platform, partner channels, or marketing materials.
You may choose to submit reviews anonymously.
You may request the removal of your review at any time by contacting our customer support team.
4. Customer Service & Support
4.1 Handling Customer Enquiries
When you contact VisitGCC through email, phone, WhatsApp, social media, website forms, or any other communication channel, we collect and process the information you provide solely for the purpose of responding to your enquiry.
All customer communications are treated as confidential.
VisitGCC currently manages customer support internally and does not outsource customer service operations to third-party service providers.
4.2 Improving Customer Support
To improve service quality, we may review and analyze customer enquiries using general themes, service categories, or keywords.
We may also invite you to participate in voluntary customer satisfaction surveys.
This processing is carried out to enhance response quality, efficiency, and overall user experience.
4.3 Translation of Enquiries
As VisitGCC serves users across multiple countries and languages, some enquiries may be translated to ensure proper handling and response.
Only information necessary for this purpose is processed.
4.4 Telephone Calls
Telephone calls may be recorded only with your prior consent.
Recorded calls are used exclusively for quality assurance and service improvement and are securely deleted within a reasonable retention period.
5. Technical & Infrastructure Service Providers
5.1 Website & Platform Hosting
VisitGCC operates and maintains its website and digital platform using secure cloud-based infrastructure, including services provided by Google Cloud Platform, to ensure system reliability, performance, scalability, and data security.
Personal Data processed through the VisitGCC Platform may be stored and handled on secure cloud servers and supporting infrastructure used for operational and maintenance purposes.
5.2 Email & Communication Systems
For business communications, customer support, and transactional emails (such as booking confirmations and updates), VisitGCC uses professional email and productivity services provided by Zoho Inc.
These services are used strictly for operational purposes, including:
Customer communications
Internal coordination
Service notifications
All technical service providers engaged by VisitGCC process Personal Data only on our instructions and are required to apply appropriate technical and organizational security measures in accordance with applicable data protection laws.
5. Marketing Communications
You may choose to subscribe to VisitGCC newsletters and promotional communications to receive updates about Activities, offers, and platform announcements.
By subscribing, you consent to:
If you have made a booking or created an account, we may send you service-related or similar offering updates based on your interaction with the Platform. You may opt out at any time.
You can unsubscribe:
Via the unsubscribe link in any email
By adjusting notification preferences (if available)
By contacting our customer support team
We respect your communication preferences at all times.
6. Bookings & Activities
6.1 Activity Providers & Sellers
When you book an Activity through VisitGCC, we collect information necessary to manage and confirm your booking, such as:
This information is shared with the relevant Activity Provider solely for booking fulfillment purposes.
Activity Providers process such data independently under their own terms and privacy policies.
6.2 Booking Confirmations & Notifications
We send booking confirmations, reminders, and updates via:
These communications are essential to delivering our services and cannot be disabled where operationally required.
6.3 Cancellations, Refunds & Insurance
Cancellation policies, refund terms, and any optional insurance or protection services are governed by:
Where third-party services are involved, their own terms and privacy practices apply.
7. Payments
VisitGCC offers multiple payment methods to allow customers to securely pay for booked Activities through the Platform. Depending on the payment method selected, certain Personal Data is processed solely for the purpose of completing the transaction and managing payments.
7.1 Credit & Debit Card Payments
To process card payments, VisitGCC uses trusted third-party payment service providers, including Stripe.
When you choose to pay using a credit or debit card:
Your payment details are collected and processed directly by the payment service provider through secure, encrypted systems.
VisitGCC does not store full card numbers or sensitive payment credentials on its servers.
We receive confirmation of successful or failed payments, along with limited billing or contact information such as your email address and transaction reference.
Payment service providers may act:
As independent data controllers when processing payment data under their own legal obligations, and
As data processors when handling payments on behalf of VisitGCC under our instructions.
The processing of payment-related Personal Data by these providers is governed by their respective privacy policies. We recommend reviewing the applicable payment provider’s privacy policy for further details on how your data is handled.
7.2 Payment Security
All payment transactions are protected using industry-standard security measures, including encryption and secure authentication mechanisms. VisitGCC takes reasonable steps to ensure that payment processes are handled safely and in compliance with applicable legal and regulatory requirements.
7.3 Transaction Records
VisitGCC may retain limited transaction records, excluding sensitive card details, for:
Such records are retained only for as long as necessary and in accordance with applicable laws.
8. Cookies & Tracking Technologies
VisitGCC uses cookies and limited tracking technologies on its website only to ensure proper functionality, improve user experience, and support basic analytics and marketing activities.
We do not currently operate mobile applications or app-based SDK tracking. This section applies solely to the VisitGCC website.
8.1 Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core features such as:
These cookies cannot be disabled as they are required for the operation of the website.
Analytical cookies help us understand how visitors interact with the VisitGCC website, such as:
Pages visited
Time spent on the site
General usage patterns
This information is used only to improve website performance and content.
Marketing cookies may be used to:
These cookies are used only where permitted and are not essential for website functionality.
8.2 Other Tracking Technologies
In limited cases, VisitGCC may use:
Tracking links (URLs) to understand referral sources
Basic scripts to support website functionality, security, or analytics
We do not use advanced profiling, cross-app tracking, or device fingerprinting.
8.3 Managing Cookies
You can control or disable non-essential cookies at any time through:
Disabling certain cookies may affect how some parts of the website function.
8.4 Consent
Where required, VisitGCC uses non-essential cookies and tracking technologies only with your consent.
You may withdraw or change your preferences at any time using the available cookie settings.
9. Customer Research & Marketing Activities
9.1 Customer Surveys & Research
VisitGCC may conduct customer research activities to better understand user needs, improve services, and enhance platform performance.
From time to time:
We may invite customers to participate in surveys, feedback sessions, or research studies
Research may be conducted directly by VisitGCC or through trusted marketing and research partners
Participation in such activities is always voluntary.
If recordings (including audio or video) are involved, this will be clearly communicated in advance and used only for research and service improvement purposes.
9.2 Marketing & Outreach Partners
To support customer research, brand awareness, and marketing outreach, VisitGCC works with selected third-party platforms and agencies, including:
Deeclue Branding (marketing and brand outreach partner)
Advertising and analytics platforms such as:
Google Services (including Google Ads, Google Campaign Manager, Display & Video 360)
Meta Platforms (Facebook, Instagram)
LinkedIn
TikTok
Pinterest
Snapchat
Other remarketing services and affiliate networks, where applicable
These platforms may process limited Personal Data in accordance with their own privacy policies and applicable data protection laws. VisitGCC does not sell personal data to third parties.
9.3 Purpose of Processing
Personal Data processed in connection with customer research and marketing activities is used only to:
Improve user experience and services
Measure campaign effectiveness
Understand customer preferences and behavior
Where required, such processing is carried out based on user consent and applicable legal requirements.
10. CRM System
To manage customer relationships and communications, VisitGCC stores limited Personal Data in its internal Customer Relationship Management (CRM) system.
This allows us to:
Respond to enquiries efficiently
Manage bookings and follow-ups
Provide relevant service-related or contextual communications within permitted limits
Personal Data processed within the CRM is used only for operational, customer support, and service improvement purposes and is not shared beyond what is necessary for these functions.
11. Further Sharing of Personal Data
VisitGCC does not share Personal Data with third parties except in the circumstances outlined below:
11.1 Legal & Regulatory Obligations
Personal Data may be disclosed to competent authorities if required:
By law or legal process
For law enforcement, regulatory compliance, or fraud prevention
To enforce our Terms of Use or protect VisitGCC’s legal rights
Such disclosures are made only where necessary and proportionate.
11.2 Professional & Business Services
Where required for normal business operations, Personal Data may be shared with trusted professional service providers such as:
These parties process data only for legitimate business purposes and are bound by confidentiality obligations.
11.3 Partners & Campaign Measurement
In limited cases, booking or interaction data may be shared with marketing or affiliate partners in aggregated or event-based form to:
No unnecessary Personal Data is shared for these purposes.
11.4 Service Providers (Processors)
VisitGCC works with selected third-party service providers (such as hosting, email, analytics, or payment providers) to operate the Platform.
These providers:
Act only on VisitGCC’s instructions
Are contractually required to protect Personal Data
May not use data for their own purposes
11.5 Business Transfers
If VisitGCC undergoes a business restructuring, merger, or asset transfer, customer information may be transferred as part of that transaction.
Any such transfer will be carried out in accordance with this Privacy Policy and applicable laws.
12. Automated Processing & Fraud Prevention
VisitGCC may use automated systems to:
Detect suspicious activity
Prevent fraud or misuse of the Platform
Protect users and payment transactions
These systems may result in certain actions being blocked or reviewed.
Users may contact our support team if they believe an automated decision has affected them unfairly.
13. Data Retention & Deletion
VisitGCC retains Personal Data only for as long as necessary to:
Provide services
Meet legal, tax, or regulatory requirements
Resolve disputes or enforce agreements
When data is no longer required, it is securely deleted or anonymised.
If you delete your VisitGCC account:
14. Your Data Protection Rights
In accordance with applicable data protection laws, users may have the right to:
Access Personal Data held about them
Request correction of inaccurate or outdated information
Request deletion of Personal Data, where applicable
Restrict or object to certain processing activities
Withdraw consent for optional communications (such as marketing emails)
Requests can be made by contacting VisitGCC using the details below.
15. Contact & Privacy Requests
For any questions, concerns, or requests related to this Privacy Policy or your Personal Data, please contact:
Email: hello@visitgcc.com
Website: www.visitgcc.com
16. Changes to This Privacy Policy
VisitGCC may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or platform features.
The latest version will always be available on the VisitGCC website.
Continued use of the Platform after updates indicates acceptance of the revised policy.
Last updated: November 2025
